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Great Aussie Holidays

How to book or quote using QuickSmart

START A BOOKING

A)Product Search New Booking Screen
There are six categories:
• Accommodation
• Camper Hire
• Hire Car
• Hotel Pass
• Tours/Rail
• Flight

BOOKING ACCOMMODATION

From the product screen select:-
• Accommodation
• Dates: Choose the start date and the number of nights required.
• Passengers: Select number of adults, children and infants
• Rate: If required, you can select the min/max rate to apply in search
• Location: Using the world location tree select the location you require
• Hotel Name: If required you can select the specific property here by typing in part/
or the full name of the property.
• Facilities: If required you can choose certain facilities.
When completed, click the ”Search“ button.
B)Search Results New Booking Screen
Select your property from the listing by clicking on the “add” button.
Note that the properties with an allocation are listed first (auto confirm), followed
by those on request. Both are in ascending dollar amounts.
Hotels with different room types will have their room types listed in ascending price order against other hotels. Further information on each property is available from the “info” button. Please note allocations may be blocked out on some dates.

C) Select Customer Screen
If it is a new customer select “Create” at bottom right of screen. All required fields should be completed and the “Save” button clicked.
If it is an existing customer, click under “Actions”, the “Use Customer” button. On the next screen (Select a Booking), select “Create Booking” button, bottom right hand corner.

D) Change Booking Details Screen
*   Select appropriate brochure from the menu
*   Select the actual consultant then click the “Save” button.

E) Quote/Booking Screen
1) If you only require a quote, click on “Finalise Quote”. This is the only way to
guarantee the cost. A copy of the quote summary with costs will then be emailed to your agency.
Before finalising the quote you can add more product, change dates, change number of passengers. Once you have finalised a quote, no further changes or additions are permitted.
2)If you are happy with the quote and want to make a reservation, click the
“Convert To Booking” button. This will then take you to “Passenger Summary” in the main booking screen. Complete this for additional names by clicking the “Create” button. Click “Save and List” to save your changes. Finally, click the “Book Now” button.
3) This takes you back to the main booking screen, where the status of the itinerary lines can be viewed. It will be:

Awaiting processing (booking will be on request)
Sold from Allotment
Allotment Unavailable
Part allotted (only some nights off allocation)
Sold Out
Once it has been actioned, your booking may state “Request Generated”. This means your request has been sent and we are awaiting confirmation.

INFORMATION CONCERNING THE MAIN BOOKING SCREEN:
• Contact Details: Can be updated at any time, don’t forget to “Save” changes.
• Messages: An individual message can be created to appear on documentation.
• Documents: All documents sent can be viewed.
• Transactions: Payment by credit card can be made here and the balance
outstanding can be viewed.
• To Do List: Short messages can be sent to and received from Great Aussie Holidays staff. Ensure messages are sent to the appropriate (reservations) staff.
• Extras: When you save the booking, you may see the message “ the number of
occupants exceeds the limit”. In this case you should “buy” an “extra” listed under the itinerary line. This just means that the room rate listed on the search result does not include the total number of passengers you have requested.

BOOKING OTHER PRODUCT CATEGORIES
All other product categories are loaded in a similar fashion. Minor differences are shown below.

• Camper Hire/ Car Hire:
In the product search screen, the actual hire company can be selected, if required. In the search results screen, ensure the correct car and number of days is selected (1-3), (4-7) etc. Campervans and motorhomes have a minimum hire duration of 5 days.
You will need to select the pick up/drop off times and the pick up/drop off depot. The pick up/drop off depot must be the same, no one way hires are allowed.
Remember to click the “Save” button.

• Hotel Pass:
Under Construction. Contains no product at this stage.

• Tours/ Rail:
The following can be reserved from “Tour Type”
- Transfers
- Air Tours
- Rail Services (TransWa & Great Southern Rail)
- Touring Passes
- Extended Tours/Cruises
- Day Tours/Cruises

In general it is necessary to select the actual start and finish dates for the service
e.g. for rail Perth/ Sydney it is 3 nights. Day tours start and finish on the same day. For tours a pick up point will need to be provided in “Messages” in the main booking screen.

• Airport Transfers
Transfers are currently available in Perth, Exmouth, Cairns and Port Douglas. When searching ensure the “Tour Operator” box is blank.
With transfers from Exmouth Airport (Learmonth) to/from Coral Bay you need to choose Exmouth as a location to find and book the Exmouth to Coral Bay transfer, and then choose Coral Bay as a location to find and book the return Coral Bay to Exmouth Airport transfer.
With transfers from Cairns Airport to/from Port Douglas, you need to choose Cairns as
a location to find and book the Cairns to Port Douglas transfer, and then choose Port Douglas as a location to find and book the return Port Douglas to Cairns Airport transfer.

*   Flights – Virgin
Great Aussie Holidays has developed an air API direct link to Virgin Blue within the
QuickSmart System. Air can only be sold if you are also booking at least one nights
accommodation, a day tour or some car hire. You can only book one flight sector at a time, the start and finish dates on the product search screen must therefore be the same.

Choose your departure and arrival city and the number of passengers travelling, then click the “Search” button. Virgin Blue requires that the customer details page be fully completed including address, phone number etc.

Once the air is selected and it has been converted to a booking, the fare displayed must be paid immediately through the transaction area by credit card. After payment the status will change from “ Awaiting Processing” to “Request Confirmed”. This confirms payment has been accepted and the flight confirmed. It is advisable to get any accommodation confirmed before committing to payment for the flights.

Great Aussie Holidays is the only wholesaler that displays all Virgin Blue fares
including wholesale fares on all the flights travelling on the date you select.

*   Flights – Skywest - Travel Agents
Skywest flight costs are based on four levels of the wholesale fare - W, H, E, M. You should first check availability in your own CRS to ensure the quoted class is actually available before adding the flight line into your QuickSmart booking.

QuickSmart Helpline- For assistance in using QuickSmart you can phone 1800 800 406

Payments

Direct Consumer
Please pay by Credit Card.

Travel Agents
Travel agents can pay by the following methods:

Money Direct: AAGH
Smart Money: GAH00
Enett: 200109
Direct Deposit: Commonwealth Bank, West Perth Branch
BSB: 066 130
Account Number: 10023793
Account Name: Great Aussie Holidays
(Please fax or email Great Aussie Holidays a copy of
the direct deposit slip.)
Cheque: Please make payable to Great Aussie Holidays.
Mail to: P.O Box 835, Cloverdale, Western Australia 6985.
Credit Card: 1) Using Clients Credit Card:

Credit card payments can be made instantly via our Secure Credit Card web pay facility in the transaction area of the main booking page. If it is a Virgin Blue booking, it has to be
paid by this method.
Payments should include the credit card surcharge. (Mastercard, Visa surcharge 1.4%; Diners, Amex – surcharge 3%.)
The cardholder’s credit card is billed for the full gross amount immediately and we will send you the commission due on the booking.

2) Using your Travel Agency Credit Card

The same procedure is used except you enter the nett
amount due (as per the invoice) not gross.

Air take overs from Amadeus, Galileo and Sabre. - Travel Agents

Great Aussie Holidays can take over your Amadeus, Galileo or Sabre air booking for Qantas or Skywest flights by adding the Great Aussie Holidays booking number to the airline PNR, then queuing to Great Aussie Holidays.

Amadeus Users: Queue PNR to QE/PERA82197
Amadeus users need to add our agency ID: ESPERA82197-B enter end + re-retrieve transaction

Galileo Users: Queue PNR to QEB/QQE/50/Y

Sabre Users: Queue PNR to 6@TA/5EHA

Add comment “Air Queued to Great Aussie Holidays” to your airline booking.
A separate email asking us to take over the flights must be sent to confirm@greataussie.com.au. Our processing staff will load the flight line into your booking and update accordingly.

Having problems displaying a full page on your screen?
If you are having problems displaying a full page on your screen and/or are missing options/search buttons your monitor’s resolution may be too low. QuickSmart is designed to work off monitor resolutions of 1024 x 768 and up. When
a monitor is displaying any less (usually 800 x 600), the page being displayed is pushed out of view and several options/functions and buttons do not appear on the screen.
To resolve this issue, right click on an empty spot on your Desktop. From the menu click “Properties”. A new window will be displayed, select “Settings”. This will display the properties of your monitor and you can clearly see what resolution it is set to. Simply drag the slider across to the desired resolution (must be at least 1024 x 768) and click “Apply”. The screen will flicker/disappear as the monitor resets itself to
adopt the new resolution. Then close the “Display Properties” window and continue to use QuickSmart.

QuickSmart Responsibility

Great Aussie Holidays Pty Ltd or QuickSmart Systems Pty Ltd are not responsible
for errors made by users (consumers and travel agents) of the on line QuickSmart booking system.
Any errors or mistakes made by the user in using any area of the QuickSmart on line booking system which create an inconvenience to the travelling client or a financial penalty incurred by a provider of a service (e.g. airline, hotel, coach company, railways, hire car company, motorhome company, cruise company) will be the responsibility of the user who made such error or mistake, and Great Aussie Holidays reserves the right to recoup funds from the user to cover such financial penalties.